You will be refunded, I have 1800 ties up and now I cannot access any of my account tried to transfer and said I needed to verify IDENTITY but this has already been done for about a year give or take employment is shut down where I am and this is my only income to support my family and now I have lost the money I paid for items plus my little bit of earnings SMH lost now they will We spoke briefly in the previous section about how items are sold on Mercari, but lets look at the process in greater detail. Whether you're searching for that unique find or clearing out space for some extra cash, you can do it all in the app, all from home. Once you accept an offer or a buyer accepts your sale price, the Mercari app will mark the item as sold notifying other buyers that the item is no longer available. So clearly, a lot of Mercari victims already have been in contact with them. Under Mercari terms and conditions, you will have three business days to send the item. Trying Facebook Marketplace now. I sell and buy on Mercari and like their customer service because I recently started selling/buying on another website too and I realized that Mercari's customer service is better, although selling on that platform is quicker. I purchased Roden & Fields and received this. Out of the last four orders placed on Mercari, all of them were messed up in some way, ranging from item not working to wrong item to part of the bundle missing. Certain items like drugs, counterfeit items, stolen items, vitamins, diet products, and even body parts (yes the Mercari terms and conditions explicitly ban the sale of body parts) are banned so you can feel safe in the knowledge that you arent buying something that could be dangerous for your health. It seems that everyone is left to sort problems out themselves with little help. Mercari is a legitimate public company that is listed on the Tokyo Stock Exchange. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. We believe ratings create trust and transparency in the marketplace. I attempted to make a purchase from Mercari.com. Mercari recently banned me for "creating multiple accounts" which is a lie but i didn't care because mercari was horrible but then 2 days later i get another message saying "they're holding my finds" i have a 753 balance!! Worth it to Sell or Buy? I will never shop with them and I'm passing this word along to all my family and friends. We need to come together in large numbers to hold them accountable. 60% of the Mercari reviews on Trustpilot are "Excellent" and 12% are "Great" with only 3% "Poor" and 18% "Bad." I ordered six items from Mercari recently. If a Buyer has a concern about an item that they received, they must initiate a return request through the Order Status page or the Rating page within 72 hours of the confirmed local delivery time (concerns raised outside of these channels may not be considered). Not sure were they are actually located! This is Mercari: The Selling App. Here are 8 tips for writing great reviews. If this is required, you will receive an email or in app notification requesting information and detailing the process of providing it. The IRS would like to know where all this money is also? Heres what to expect with these additional Mercari fees: You can choose from three options for shipping your item once youve sold it. I was sold a fraudulent product I took it to sgc authentications and thats how I found out. Not a big deal but I asked the seller about the charge. This can be attached to the parcel before the item is taken to your local Post Office or shipping center. One Mercari first time seller who sold some old jewelry felt she was the victim of one of these Mercari scams. The emphasis on pictures allows potential buyers to see the items a little more clearly than they would on other sites. Once your account is verified, you will be able to create your first listing and sell your first item. No more dodgy meetings with total strangers in weird places to drop off a sold item. No. They argue with me. A very good sign when youre asking, Is Mercari legit? is that the company lists the CEO for Mercari US, John Lagerling, on its website, as well as several other company principals. Go to your profile 2. Too many sellers who sell to a buyer but won't ship the item. We urge you to be wary of using Mercari both for buying and selling items. So now I am more confident in buying from Mercari. Reviewers complaining about Mercari most frequently mention customer service, credit card, and phone number problems. Refused to refund. They said there's nothing they could do cause it's the "buyers experience" so they can't change bad ratings even though they aren't true! Of course, this is no different to other selling platforms but the flat percentage of the transaction fee (and the ease at which shipping fees can be calculated) make it an easier proposition. Security is also great with Mercari and the enforced non-contact sales process makes each sale feel relatively risk free. Anyway, she claimed that she had not received the package and that USPS was at fault. Where Mercari really shines is in the little differences it offers. Firstly, in the current climate (this review was written during the COVID-19 pandemic) Mercari offers an enticing prospect for both buyers and sellers, no contact transactions. Due to the many negative ratings and the fact that you never know if youll have a good or bad experience on the platform, we gave Mercari a 2-star rating out of 5. It all sounds great, but is Mercari legit? No refund provided for clearly broken purchase. Now you know the basics of how to contact Mercari, who owns Mercari, and the answer to, How does Mercari work? Next, well address how safe it is to shop on Mercari. Could use some work, as it's easy to list, and ion tat sense is good for beginners. does anyone know if they're will be a chance i can get my money back ? Coupled with this is the Buyer Protection Guarantee that gives buyers an easy avenue to complain (and get a refund) if the item is not as described. However, speaking from personal experience, Mercari is 100% legitimate. Im also contacting the BBB. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. I had to deal with this buyer this past few days. If they bought it on the morning of 23 and I sent it on the 25th. There are no flat listing or hidden charges after the sale has completed. There is no way to get in contact to speak verbally. To get an idea of whether people using the platform call Mercari legit or not, weve taken a look through multiple Mercari reviews. I should have written my full experience but didnt feel like it and was just glad that it was over so I gave her 3 stars and somehow Mercari went and gave her GREAT which I wondered if I could have them fix it. The company lists addresses for offices in the US and Japan. I received notice it was out for delivery on April 16th. We bought and sold stuff on Mercari for months, here's our ultimate review guide to Mercari! And overwhelmingly, Mercari reviews note poor customer service from the company. Secondly, Mercari processes all payments (unlike services like eBay who offer their own optional payment service PayPal) between buyers and sellers. Find out how we combat fake reviews. They immediately took the buyers word that the item wasn't as described. Mercaris rating system is also relatively robust and as reviews are only viewable by those whove completed a purchase on the service, the reviews can be viewed as slightly more trustworthy. It is required under Federal law that the owners of Mercari obtain, record, and identify all the users who creates an account with them. If youre looking for online marketplace sites like Mercari, there are plenty of them out there for buying and selling new and used items. Mercari in the past has been pretty good about customer service, but during these pandemic times, to request the word "Urgent" to be sent to a seller, it took me to tell Krystel, a mercari supervisor that I will be writing a review on trustpilot, to put this on a message to the seller and when I talked to a customer rep, she said we can not force a seller, because they do not lose their business, pretty soon, they will lose mine.Amit Khurana.Anaheim,U.S.A. Images on Mercari are important so our advice is to make sure your photographs are clear and show the item you are wishing to sell in its best light. If you wish to use a Mercari prepaid label (including the $200 shipping insurance mentioned earlier), you will be given the option to Create Shipping Label in the app, on the website, or via the confirmation email you receive. Everything from toys, to sports goods, to fashion items can be bought and sold on Mercari and a quick browse of the app showcases all the big brands and items we know and love. Never arrived. Ordered a children's recordable book, doesn't work at all and they refuse to give me a refund. But, thats a lot of work, plus what if you dont want a bunch of people coming to your home? I have only been using Mercari for about two months. Safe? Perhaps users are content and not leaving reviews unless bad experience these days. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Mercari also states on their site that problem sellers with too many returns or complaints can have their account with Mercari suspended indefinitely, in order to help protect Mercari shoppers. Mercari is all about the images, that is taking photos of the things that you want to self. Mostly Selling Clothes, Boots and heavy items, that you don't have to collect the shipping for. It's to your advantage. The fast and easy way to sell or buy almost anything. And it's costing YOU in unnecessary fees. You will then have 24 hours to accept, decline, or counter the offer. Second, don't enter the dimension of the box IT'S OPTIONAL. The answer is really a mixed bag, but there are so many negative Mercari reviews, it leads one to question whether the company does a good job of policing the relationship between buyer and seller. Could use some work, ease of use for beginners, frustrating for veterans. Wed recommend reading reviews before deciding which to trust, as often the sites listed buyer/selling protection policies dont tell the whole story. Do you actually receive the items or is it a scam. The next step when trying to delete a Mercari account is to fill out the form. Poor Response to Question on Shipping Charge, Worst Buying Platform and has pornography on the site, Rip off Purchase, Poor Business Practices and poor customer service, FRAUD! There are hundreds of different places, websites, and apps where you can sell your unwanted items online. Have only been using Mercari for months, here & # x27 ; s our review. Stuff on Mercari anyway, she claimed that she had not received the package that! All payments ( unlike services like eBay who offer their own optional payment PayPal... 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